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Help Center

Frequently Asked Questions

ITEM INFORMATION

How do I know the condition of an item?

I see something in your shop that I am interested in, but it is marked 'SOLD OUT'. Will it be restocked? How can I purchase one like it?

ORDERING INFORMATION

Do I have to create an account to place an order?

What payment options are accepted?

Can I buy from your website in a currency other than US dollars?

Can I cancel my order?

How can I check the status of my order?

Can I place a order over the phone?

SHIPPING INFORMATION

What are the shipping charges?

How long does it take to receive an item?

Do you ship internationally?

Do you ship to P.O. Boxes or APO/FPO addresses?

Can I choose a different delivery address?

I'm in Minnesota, may I pick up my order from you?

How can I track my package?

SALES TAX

Will I have to pay sales tax on my order?

INTERNATIONAL CURRENCY

I see there are several international currency display options on your website. However, when I am on the checkout page, I see the currency converted back to USD - why is that?

I am an international customer and I do not see my country currency in the list. Can I still place an order?

RETURNS

Do you accept returns?

SOURCING ITEMS FOR YOU

Do you work with prop stylists, interior designers, and prop houses?

PROMOTIONS

Do you ever have sales or special promotions?

NEWSLETTER

Do you have a newsletter I can sign up for?

PRIVACY AND SECURITY

Is your website secure?

How is my privacy protected?

CONTACT INFORMATION

I have additional questions, how may I contact you?

MISCELLANEOUS QUESTIONS

What can I expect when shopping at ThirdShift?

Do you work with bloggers for product reviews?

Do you have a blog?

CUSTOMER REVIEWS AND TESTIMONIALS

Reviews and Testimonials

TERMS AND CONDITIONS

Completing Purchase

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